FAQ

Frequently Asked Questions

How easy is it to use your service?

Extremely. We do all of the setup and heavy lifting for you. Upon initial contact, you will be assigned to one of our Technical Account Managers. These technical gurus will walk you through every step of our process, including testing your custom checkout before launching it.

Does this work with any version of Shopify?

Yes. All versions of Shopify are supported.

Do you have any approved Shopify Google Trusted Stores?

Yes. Click here to see a picture of one of our approved stores.

I have a completely custom theme on my Shopify store. Can I customize the checkout to match my theme?

Yes. Our Technical Account Managers will work with you to develop a checkout that matches your store. Out of the box, we offer three distinct checkouts. One looks similar to the Shopify Checkout, and the other two are brilliantly designed to help improve conversions and ROI.

I want a completely customized checkout like {{ insert your favorite website here }}

We can help you do that.

Why is there a setup fee?

The setup fee covers our costs of purchasing and setting up your A-grade SSL certificate, along with ensuring that your checkout is working properly. It also allows us to assign a Technical Account Manager to your account to ensure that you receive world-class service.

How does the Zero-Liability Fraud Protection work?

Simply put, we cover 100% of any transaction under our Enterprise plan. If a chargeback happens, we reimburse you for the full amount of the chargeback.

Can I get Zero-Liability Fraud Protection on any plan?

Zero-Liability Fraud Protection is only available on our Enterprise plans.

Do you support {{ insert payment gateway }} ?

Most likely. If the payment gateway has an API available, we can support it. This includes international payment gateways. Please contact your Technical Account Manager to learn more.

How long does it take to get setup?

We can typically setup your checkout in under 72 hours.

Do I need to install anything?

Nope. We are a hosted, cloud based solution.